/* Stage 51.10.28 – scoped, responsive support console + themed office card illustration. */
.eiva-dashboard .eiva511028-console{max-width:1400px;margin-inline:auto;padding-block:22px 38px;min-width:0;direction:rtl;font-family:inherit;color:#163b31}
.eiva-dashboard .eiva511028-console *{box-sizing:border-box}
.eiva-dashboard .eiva511028-console a{text-decoration:none}
.eiva511028-hero{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:16px;padding:clamp(21px,3vw,34px);background:linear-gradient(120deg,#103d32,#215844);border-radius:22px;color:#fff;box-shadow:0 18px 30px #0b392526;position:relative;overflow:hidden}
.eiva511028-hero::before{content:"";position:absolute;width:260px;height:260px;top:-140px;left:-90px;border:1px solid #d8bf7245;border-radius:50%;pointer-events:none}
.eiva511028-eyebrow{margin:0 0 6px;color:#e2d2a3;font-size:12px;font-weight:700}
.eiva-dashboard .eiva511028-hero h1{font-size:clamp(22px,2.25vw,32px);font-weight:900;margin:0 0 9px;color:#fff;line-height:1.5}
.eiva511028-hero p:not(.eiva511028-eyebrow){font-size:13px;color:#e0eee8;line-height:1.9;margin:0}
.eiva511028-hero-links{display:flex;gap:9px;flex-wrap:wrap}
.eiva-dashboard .eiva511028-action{display:inline-flex;align-items:center;justify-content:center;border-radius:10px;padding:11px 16px;background:#d8b96e;color:#153d32;font-size:13px;font-weight:800;min-height:41px}
.eiva-dashboard .eiva511028-action.is-subtle{background:#ffffff1c;border:1px solid #ffffff60;color:#fff}
.eiva511028-stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin:17px 0}
.eiva-dashboard .eiva511028-stat{display:flex;flex-direction:column;gap:8px;border:1px solid #d9e6df;border-radius:17px;padding:18px 21px;background:#fff;box-shadow:0 6px 20px #173f3510;color:#1c4a3c}
.eiva511028-stat>span{font-size:13px;font-weight:700}.eiva511028-stat strong{font-size:clamp(23px,2.2vw,36px);line-height:1.15;font-weight:900;font-variant-numeric:tabular-nums}.eiva511028-stat small{color:#688276;font-size:11px}
.eiva-dashboard .eiva511028-stat.is-waiting{border-top:3px solid #478a76}.eiva-dashboard .eiva511028-stat.is-urgent{border-top:3px solid #b9584d}
.eiva511028-operator-panel .eiva511026-toolbar{margin:0 0 18px}
.eiva511028-surface,.eiva511028-chat-main-panel,.eiva511028-info-card{border:1px solid #deebe3;border-radius:19px;background:#fff;box-shadow:0 8px 30px #133d3510;min-width:0}
.eiva511028-surface{padding:clamp(14px,2.1vw,23px)}
.eiva511028-surface-head{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:10px;margin-bottom:15px}
.eiva511028-surface-head h2,.eiva511028-chat-title h2{font-size:18px;font-weight:850;margin:0;color:#164435}
.eiva511028-surface-head p,.eiva511028-chat-title p{font-size:12px;color:#6e8179;line-height:1.9;margin:5px 0 0}
.eiva-dashboard .eiva511028-reset{font-size:12px;font-weight:750;color:#2e6853;border:1px solid #c9ded2;border-radius:10px;padding:8px 12px}
.eiva511028-filters{display:flex;gap:10px;flex-wrap:wrap;align-items:end;background:#f5f9f6;border:1px solid #e3eee7;border-radius:15px;padding:13px;margin:0 0 16px}
.eiva511028-filters label{font-weight:700;font-size:12px;display:flex;flex:1 1 140px;flex-direction:column;gap:6px;color:#375c4f}
.eiva511028-filters label.eiva511028-check{flex:0 1 auto;display:flex;flex-direction:row;align-items:center;gap:7px;min-height:42px}
.eiva511028-filters select,.eiva511028-aside-form select{width:100%;min-width:0;min-height:43px;border:1px solid #c8d9d0;border-radius:10px;background:#fff;font:inherit;padding:8px 11px;color:#224e3e}
.eiva511028-filters button,.eiva511028-aside-form button{border:0;border-radius:10px;min-height:43px;background:#18513f;color:white;padding:9px 17px;font:inherit;font-size:12px;font-weight:800;cursor:pointer}
.eiva511028-queue-list{display:grid;gap:9px}
.eiva-dashboard .eiva511028-chat-item{display:grid;grid-template-columns:54px minmax(130px,1.7fr) minmax(130px,1.25fr) 45px;align-items:center;gap:14px;padding:15px 16px;border:1px solid #e0e9e3;border-radius:14px;color:#28483c;background:#fff;transition:background .15s,border-color .15s,transform .15s;min-width:0}
.eiva-dashboard .eiva511028-chat-item:hover{background:#f6faf7;border-color:#a6d2b9;transform:translateY(-1px)}
.eiva-dashboard .eiva511028-chat-item.has-unread{border-right:4px solid #3b8e6c;background:#fbfefc}
.eiva511028-chat-avatar{width:50px;height:50px;display:grid;place-items:center;background:#e9f3ec;color:#27654c;border-radius:14px;font-size:23px}
.eiva511028-chat-main{display:flex;flex-direction:column;gap:6px;min-width:0}.eiva511028-chat-main strong{font-size:14px;color:#173f35;overflow-wrap:anywhere}.eiva511028-chat-main strong small{font-size:11px;color:#809489;font-weight:500}.eiva511028-chat-main>span,.eiva511028-chat-main time{font-size:11px;color:#687e73}
.eiva511028-chat-tags{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.eiva511028-tag{display:inline-flex;gap:4px;align-items:center;border-radius:999px;padding:5px 10px;font-size:11px;font-weight:750;background:#edf4f0;color:#396750}
.eiva511028-tag.is-status-open{background:#e3f4eb;color:#196141}.eiva511028-tag.is-status-answered{background:#e8effa;color:#274d80}.eiva511028-tag.is-status-archived,.eiva511028-tag.is-status-closed{background:#e9ecea;color:#617269}
.eiva511028-tag.is-priority-urgent{background:#ffe6e0;color:#9c3d32}.eiva511028-tag.is-priority-high{background:#fff0d7;color:#83550e}.eiva511028-tag.is-late{background:#fddbd7;color:#a33535}
.eiva511028-due{font-size:11px;color:#60776d}.eiva511028-chat-unread{justify-self:center}.eiva511028-unread-pill{border-radius:999px;background:#207e57;color:#fff;font-weight:800;min-width:26px;height:26px;display:grid;place-items:center;padding:3px}.eiva511028-chevron{font-size:20px;color:#638576}
.eiva511028-empty{text-align:center;padding:35px 15px;background:#f7f9f7;border-radius:12px;color:#526c5d}.eiva511028-empty strong{font-size:14px}.eiva511028-empty p{font-size:12px}.eiva-dashboard .eiva511028-empty a{color:#135340;text-decoration:underline}
.eiva511028-pages{display:flex;align-items:center;justify-content:center;gap:15px;padding:20px 5px 3px;font-size:12px;color:#587363;flex-wrap:wrap}
.eiva-dashboard .eiva511028-pages a{border:1px solid #c5d7cb;border-radius:9px;padding:8px 12px;color:#235b45}
.eiva511028-back{display:inline-block;font-size:12px;margin-bottom:9px;color:#fff!important;opacity:.9}
.eiva511028-convo-status{display:flex;gap:8px;flex-wrap:wrap}.eiva511028-convo-status .eiva511028-tag{background:#fff;color:#1a4d3b}
.eiva511028-chat-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(260px,320px);gap:17px;margin-top:18px;align-items:start}
.eiva511028-chat-main-panel{overflow:hidden}.eiva511028-chat-title{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding:20px 22px;border-bottom:1px solid #e5eee7}
.eiva511028-live-dot{display:inline-flex;gap:6px;align-items:center;padding:6px 9px;border-radius:20px;background:#ecf5ef;color:#37674a;font-size:11px}
.eiva511028-live-dot::before{content:"";width:7px;height:7px;background:#358d66;border-radius:50%}
.eiva-dashboard .eiva511028-thread{border-radius:0;min-height:330px;max-height:55vh;padding:23px;background:radial-gradient(circle at 15% 20%,#ecf4ed 0,#f4f8f5 38%,#f6f8f6 100%);display:flex;flex-direction:column;gap:14px}
.eiva-dashboard .eiva511028-thread .eiva511025-thread-message{max-width:min(78%,560px);border-radius:16px 16px 5px 16px;border:1px solid #d9e9df;background:#fff;box-shadow:0 4px 12px #173f3510;padding:13px 16px;margin:0;align-self:flex-start}
.eiva-dashboard .eiva511028-thread .eiva511025-thread-message.is-operator{background:#dcefe6;border-color:#c3dfcf;border-radius:16px 16px 16px 5px;align-self:flex-end}
.eiva511028-message-author strong{font-size:11px;color:#21654b}.eiva511028-thread .eiva511025-thread-message p{font-size:13px;line-height:2;color:#234238;overflow-wrap:anywhere}.eiva511028-thread .eiva511025-thread-message small{display:block;text-align:left;font-size:10px;color:#6f8178}
.eiva-dashboard .eiva511028-reply{display:grid;grid-template-columns:minmax(0,1fr);margin:0;padding:19px 22px;gap:9px}.eiva511028-reply>label{font-size:13px;font-weight:800;color:#215643}
.eiva511028-reply textarea{width:100%;max-width:100%;min-width:0;min-height:100px;resize:vertical;font:inherit;font-size:13px;line-height:1.9;background:#fbfdfb}
.eiva511028-compose-footer{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.eiva511028-compose-footer small{color:#718577;font-size:11px}
.eiva-dashboard .eiva511028-reply .eiva511028-send{background:#185440;padding:11px 23px}
.eiva511028-conversation-actions{display:flex;gap:9px;flex-wrap:wrap}.eiva-dashboard .eiva511028-conversation-actions button{background:#f2f5f2;border:1px solid #d5e3d7;color:#3b5e4d;font-size:12px}
.eiva511028-info-card{padding:19px;margin-bottom:13px}.eiva511028-info-card h2{margin:0 0 13px;color:#173f35;font-size:15px}
.eiva511028-person{display:flex;gap:12px;align-items:center;border-bottom:1px solid #edf0ec;padding-bottom:13px;margin-bottom:13px}.eiva511028-person>span{width:43px;height:43px;border-radius:12px;background:#e3f0e8;display:grid;place-items:center;font-size:23px;color:#2c7454}.eiva511028-person strong{display:block;color:#1e4937;font-size:13px}.eiva511028-person small{font-size:11px;color:#74887d}
.eiva511028-info-card dl{margin:0}.eiva511028-info-card dl div{display:flex;justify-content:space-between;gap:10px;padding:10px 0;border-bottom:1px solid #eef1ee;font-size:12px}.eiva511028-info-card dt{color:#6f8378}.eiva511028-info-card dd{font-weight:800;color:#315849;margin:0;text-align:left}
.eiva511028-sla{background:#edf5ef;color:#236847;font-size:12px;border-radius:10px;padding:10px;margin:12px 0 0}.eiva511028-sla.is-late{background:#fbe8df;color:#9b3a2f}
.eiva511028-aside-form{display:grid;gap:9px;margin-bottom:15px}.eiva511028-aside-form:last-child{margin-bottom:0}.eiva511028-aside-form label{font-size:12px;font-weight:800;display:grid;gap:6px}.eiva511028-note,.eiva511028-small-note{font-size:12px;padding:12px;background:#fff6e9;color:#785622;border-radius:12px;margin:8px 0}
.eiva511028-chat-aside .eiva511026-toolbar{margin:0;padding:14px}.eiva511028-chat-aside .eiva511026-toolbar-title,.eiva511028-chat-aside .eiva511026-presence{gap:7px}.eiva511028-chat-aside .eiva511026-note{font-size:10px}
.eiva-dashboard .eiva511028-chat-nav{border-inline-start:3px solid #d5b86c}.eiva-dashboard .eiva511028-chat-nav.active{background:#e8f5ee;color:#173f35}
/* Conceptual image reused in homepage cards; never imply a photograph of a specific listed office. */
.eiva-site .eiva511024-home-offices .eiva511028-office-visual{height:auto;min-height:106px;aspect-ratio:16/7;display:block;position:relative;overflow:hidden;background:#e8f0e9}
.eiva-site .eiva511024-home-offices .eiva511028-office-visual img{display:block;width:100%;height:100%;object-fit:cover;position:absolute;inset:0}
.eiva-site .eiva511024-home-offices .eiva511028-office-visual::after{content:"";position:absolute;inset:50% 0 0;background:linear-gradient(transparent,#071f183d);pointer-events:none}
.eiva-site .eiva511024-home-offices .eiva511028-office-visual b{z-index:2}
.eiva-site .eiva511024-home-offices .eiva511028-office-photo-note{position:absolute;left:7px;bottom:6px;z-index:2;background:#ffffffd9;color:#23463b;font-size:9px;border-radius:6px;padding:3px 6px;font-weight:750}
.eiva-dashboard .eiva511028-console :is(a,button,select,textarea):focus-visible{outline:3px solid #d1b56f;outline-offset:3px}
@media(max-width:1080px){.eiva511028-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.eiva511028-chat-layout{grid-template-columns:minmax(0,1fr)}.eiva511028-chat-aside{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.eiva511028-chat-aside>*{margin:0}}
@media(max-width:680px){.eiva511028-chat-aside{grid-template-columns:minmax(0,1fr)}.eiva-dashboard .eiva511028-chat-item{grid-template-columns:44px minmax(0,1fr) auto;gap:9px;padding:12px}.eiva511028-chat-avatar{width:42px;height:42px}.eiva511028-chat-tags{grid-column:2/4;grid-row:2}.eiva511028-chat-unread{grid-column:3;grid-row:1}.eiva511028-stat-grid{gap:9px}.eiva-dashboard .eiva511028-stat{padding:14px}.eiva511028-hero{border-radius:17px}.eiva511028-filters label{flex:1 1 135px}.eiva-dashboard .eiva511028-thread .eiva511025-thread-message{max-width:93%}.eiva511028-compose-footer{align-items:stretch}.eiva511028-chat-title{padding:14px}.eiva-dashboard .eiva511028-reply{padding:14px}}
@media(max-width:380px){.eiva511028-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.eiva511028-chat-tags{gap:4px}.eiva511028-tag{font-size:10px}.eiva511028-hero-links{width:100%}.eiva-dashboard .eiva511028-action{flex:1}}
@media(prefers-reduced-motion:reduce){.eiva-dashboard .eiva511028-chat-item{transition:none}}